A well-known European high-end auto parts dealer mainly for high-end auto repair shops and 4S shops, long-term for Mercedes-Benz, BMW, Porsche, Rolls Royce and other luxury car brands to provide shock absorbers and accessories. They have been looking for a supplier who can consistently supply high-quality products, but because of the uneven quality of many suppliers in the market, and the supply chain is not stable, they have encountered many problems. Therefore, they want to find a reliable partner to provide quality products and efficient services.
After understanding their needs, we customized a comprehensive supply plan for the customer based on their monthly order volume, product specifications and delivery time. We have improved our service quality in the following aspects:
1. High quality product guarantee: We promise that all shock absorbers and accessories meet international quality standards, and equipped with detailed quality inspection reports, so that customers have more confidence in product quality.
2. Timely delivery and flexible inventory management: We optimize the inventory management system, set up a safe inventory for customers, and can be shipped at any time according to customer needs, ensuring that customers need the first time delivery. Ensures timely delivery in times of fluctuating demand.
3. Comprehensive after-sales support: We provide multi-channel after-sales support, including technical consultation, product repair and parts replacement services, to ensure that customers can get a quick response when they encounter problems.
After several sample tests and product quality audits, the customer was satisfied with our products and services and signed a three-year supply agreement. Since our cooperation, we have delivered on time every month, and customers have reported that their end customers have highly valued the stability and comfort of our products. Thanks to our control of the accuracy and quality of the supply, the customer's sales increased by 15% in the first year of cooperation. The customer decided to entrust us with the spare parts requirements for more brand models, further deepening the partnership between the two parties.