Customer Profile: A well-established auto parts distributor based in Moscow, Russia, with over 15 years of experience in the Eastern European aftermarket. The company specializes in supplying premium suspension and air supply components to local repair shops, car dealerships, and fleet operators, covering major vehicle brands such as Lada, Volkswagen, and BMW.
Customer Challenge: Prior to cooperation, the customer faced two core pain points: 1) The air shock absorbers and air springs they sourced from previous suppliers had inconsistent quality, leading to high return rates (up to 12%) and damaged customer trust. 2) The supply lead time was unstable (often exceeding 45 days), resulting in frequent stockouts of hot-selling models, which affected their market competitiveness.

Our Cooperation Solution: Shortly after the exhibition, our team took the initiative to visit the customer’s company headquarters and warehouse facilities. During the visit, we gained an in-depth understanding of their daily operations, inventory management needs, and market expansion plans, which greatly strengthened mutual trust and laid a solid groundwork for subsequent cooperation.

Cooperation Results: Since the formal cooperation by the end of 2024 (after successful sample testing), the customer has achieved remarkable results:

1. The return rate of our products dropped to less than 2%, significantly improving the customer’s reputation among local repair shops.

2. With stable supply and reliable product quality, the customer’s sales of our core products (air shock absorbers, air compressors) increased by 35% in the third quarter of 2025 compared to the previous quarter.

3. Based on the initial success, the two parties signed a new order agreement totaling $200,000 in September 2025, expanding the cooperation scope to include inductive shock absorbers and distribution valves.